{"id":1090,"date":"2026-09-23T20:49:37","date_gmt":"2026-09-23T20:49:37","guid":{"rendered":"https:\/\/alfatradeg.com\/?page_id=1090"},"modified":"2026-09-23T21:34:54","modified_gmt":"2026-09-23T21:34:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/alfatradeg.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1090\" class=\"elementor elementor-1090\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e8f54e e-con-full e-flex e-con e-parent\" data-id=\"3e8f54e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<h1 data-interaction-id=\"07c5b7a\" class=\"e-heading-base\" data-e-type=\"widget\" data-id=\"07c5b7a\">FAQ<\/h1>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d61f9b e-con-full e-flex e-con e-parent\" data-id=\"2d61f9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d66c848 e-con e-atomic-element e-div-block-base\" data-id=\"d66c848\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d66c848\">\n    \t\t\t<h2 data-interaction-id=\"dbe4c68\" class=\"e-dbe4c68-39380a0 e-heading-base\" data-e-type=\"widget\" data-id=\"dbe4c68\"><strong>Clear and transparent answers<\/strong><\/h2>\n\t\t\t\t\t<h2 data-interaction-id=\"c437a73\" class=\"e-c437a73-d0a7b0e e-heading-base\" data-e-type=\"widget\" data-id=\"c437a73\"><strong>Frequently asked questions about our products and terms of supply<\/strong><br><\/h2>\n\t\t\n<\/div>\n\t\t\t<p class=\"e-0cd11a0-9876420 e-paragraph-base\" data-interaction-id=\"0cd11a0\" data-e-type=\"widget\" data-id=\"0cd11a0\">Everything you need to know about margarine purity, hydrogenation standards, supply specifications, and commercial contracting.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-413cb76 elementor-widget__width-inherit elementor-widget elementor-widget-okdesign_faq\" data-id=\"413cb76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"okdesign_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <section id=\"okdesign-faq-413cb76\" class=\"okdesign-faq\" dir=\"rtl\"\n                 data-multiple=\"0\">\n            <div class=\"okdesign-faq__wrap\">\n\n                <header class=\"okdesign-faq__header\">\n                                        <h2 class=\"okdesign-faq__title\"><\/h2>\n                                    <\/header>\n\n                                    <div class=\"okdesign-faq__search\">\n                        <span class=\"okdesign-faq__search-icon\" aria-hidden=\"true\">\u2315<\/span>\n                        <input type=\"search\" placeholder=\"Find your question here...\" aria-label=\"Search for questions\">\n                        <button type=\"button\" class=\"okdesign-faq__clear\" aria-label=\"\u0645\u0633\u062d \u0627\u0644\u0628\u062d\u062b\">\u00d7<\/button>\n                    <\/div>\n                \n                                    <div class=\"okdesign-faq__categories\" role=\"tablist\" aria-label=\"\u062a\u0635\u0646\u064a\u0641\u0627\u062a \u0627\u0644\u0623\u0633\u0626\u0644\u0629\">\n                        <button type=\"button\" class=\"okdesign-faq__category is-active\" data-category=\"all\">all questions<\/button>\n                                                    <button type=\"button\" class=\"okdesign-faq__category\" data-category=\"general\">General<\/button>\n                                                    <button type=\"button\" class=\"okdesign-faq__category\" data-category=\"products\">products<\/button>\n                                                    <button type=\"button\" class=\"okdesign-faq__category\" data-category=\"orders\">Orders and prices<\/button>\n                                                    <button type=\"button\" class=\"okdesign-faq__category\" data-category=\"delivery\">Distribution and delivery<\/button>\n                                                    <button type=\"button\" class=\"okdesign-faq__category\" data-category=\"support\">customer service<\/button>\n                                            <\/div>\n                \n                <div class=\"okdesign-faq__list\">\n                                            <article class=\"okdesign-faq__item is-open\"\n                                 data-category=\"general\"\n                                 data-question=\"\u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0646\u064a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f\">\n                            <button type=\"button\"\n                                    class=\"okdesign-faq__question-button\"\n                                    aria-expanded=\"true\"\n                                    aria-controls=\"okdesign-faq-413cb76-answer-0\">\n                                <span class=\"okdesign-faq__question\">How can I contact customer service?<\/span>\n                                <span class=\"okdesign-faq__toggle\" aria-hidden=\"true\"><span><\/span><\/span>\n                            <\/button>\n\n                            <div id=\"okdesign-faq-413cb76-answer-0\"\n                                 class=\"okdesign-faq__answer\"\n                                 role=\"region\"\n                                 aria-hidden=\"false\">\n                                <div class=\"okdesign-faq__answer-inner\">\n                                    <p>You can contact us through the page <strong>contact us<\/strong> Or the phone, WhatsApp or email shown in the contact information.<\/p>                                <\/div>\n                            <\/div>\n                        <\/article>\n                                            <article class=\"okdesign-faq__item is-open\"\n                                 data-category=\"products\"\n                                 data-question=\"\u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0646\u064a \u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0645\u062a\u0648\u0641\u0631\u0629\u061f\">\n                            <button type=\"button\"\n                                    class=\"okdesign-faq__question-button\"\n                                    aria-expanded=\"true\"\n                                    aria-controls=\"okdesign-faq-413cb76-answer-1\">\n                                <span class=\"okdesign-faq__question\">How can I know what products are available?<\/span>\n                                <span class=\"okdesign-faq__toggle\" aria-hidden=\"true\"><span><\/span><\/span>\n                            <\/button>\n\n                            <div id=\"okdesign-faq-413cb76-answer-1\"\n                                 class=\"okdesign-faq__answer\"\n                                 role=\"region\"\n                                 aria-hidden=\"false\">\n                                <div class=\"okdesign-faq__answer-inner\">\n                                    <p>You can browse the products from the products page, and you can also contact us to find out availability, specifications, and required quantities.<\/p>                                <\/div>\n                            <\/div>\n                        <\/article>\n                                            <article class=\"okdesign-faq__item\"\n                                 data-category=\"orders\"\n                                 data-question=\"\u0647\u0644 \u064a\u0645\u0643\u0646 \u0637\u0644\u0628 \u0643\u0645\u064a\u0627\u062a \u0643\u0628\u064a\u0631\u0629 \u0623\u0648 \u0637\u0644\u0628\u0627\u062a \u062c\u0645\u0644\u0629\u061f\">\n                            <button type=\"button\"\n                                    class=\"okdesign-faq__question-button\"\n                                    aria-expanded=\"false\"\n                                    aria-controls=\"okdesign-faq-413cb76-answer-2\">\n                                <span class=\"okdesign-faq__question\">Can I order bulk or wholesale orders?<\/span>\n                                <span class=\"okdesign-faq__toggle\" aria-hidden=\"true\"><span><\/span><\/span>\n                            <\/button>\n\n                            <div id=\"okdesign-faq-413cb76-answer-2\"\n                                 class=\"okdesign-faq__answer\"\n                                 role=\"region\"\n                                 aria-hidden=\"true\">\n                                <div class=\"okdesign-faq__answer-inner\">\n                                    <p>Yes, bulk and wholesale orders can be placed, and prices and supply terms are determined by the product, quantity and delivery location.<\/p>                                <\/div>\n                            <\/div>\n                        <\/article>\n                                            <article class=\"okdesign-faq__item\"\n                                 data-category=\"orders\"\n                                 data-question=\"\u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0646\u064a \u0637\u0644\u0628 \u0639\u0631\u0636 \u0633\u0639\u0631\u061f\">\n                            <button type=\"button\"\n                                    class=\"okdesign-faq__question-button\"\n                                    aria-expanded=\"false\"\n                                    aria-controls=\"okdesign-faq-413cb76-answer-3\">\n                                <span class=\"okdesign-faq__question\">How can I request a quote?<\/span>\n                                <span class=\"okdesign-faq__toggle\" aria-hidden=\"true\"><span><\/span><\/span>\n                            <\/button>\n\n                            <div id=\"okdesign-faq-413cb76-answer-3\"\n                                 class=\"okdesign-faq__answer\"\n                                 role=\"region\"\n                                 aria-hidden=\"true\">\n                                <div class=\"okdesign-faq__answer-inner\">\n                                    <p>You can use the button <strong>demand pricing<\/strong> Or contact the sales team and send the products, required quantities and delivery location to get a suitable offer.<\/p>                                <\/div>\n                            <\/div>\n                        <\/article>\n                                            <article class=\"okdesign-faq__item\"\n                                 data-category=\"delivery\"\n                                 data-question=\"\u0647\u0644 \u062a\u0648\u0641\u0631\u0648\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0648\u0627\u0644\u062a\u0648\u0632\u064a\u0639\u061f\">\n                            <button type=\"button\"\n                                    class=\"okdesign-faq__question-button\"\n                                    aria-expanded=\"false\"\n                                    aria-controls=\"okdesign-faq-413cb76-answer-4\">\n                                <span class=\"okdesign-faq__question\">Do you provide delivery and distribution service?<\/span>\n                                <span class=\"okdesign-faq__toggle\" aria-hidden=\"true\"><span><\/span><\/span>\n                            <\/button>\n\n                            <div id=\"okdesign-faq-413cb76-answer-4\"\n                                 class=\"okdesign-faq__answer\"\n                                 role=\"region\"\n                                 aria-hidden=\"true\">\n                                <div class=\"okdesign-faq__answer-inner\">\n                                    <p>Yes, distribution and delivery services are available by region and order, and the sales team can clarify available options before confirming the order.<\/p>                                <\/div>\n                            <\/div>\n                        <\/article>\n                                            <article class=\"okdesign-faq__item\"\n                                 data-category=\"delivery\"\n                                 data-question=\"\u0645\u0627 \u0627\u0644\u0645\u0646\u0627\u0637\u0642 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0625\u0644\u064a\u0647\u0627\u061f\">\n                            <button type=\"button\"\n                                    class=\"okdesign-faq__question-button\"\n                                    aria-expanded=\"false\"\n                                    aria-controls=\"okdesign-faq-413cb76-answer-5\">\n                                <span class=\"okdesign-faq__question\">What areas is it delivered to?<\/span>\n                                <span class=\"okdesign-faq__toggle\" aria-hidden=\"true\"><span><\/span><\/span>\n                            <\/button>\n\n                            <div id=\"okdesign-faq-413cb76-answer-5\"\n                                 class=\"okdesign-faq__answer\"\n                                 role=\"region\"\n                                 aria-hidden=\"true\">\n                                <div class=\"okdesign-faq__answer-inner\">\n                                    <p>Coverage areas vary depending on order type and quantity. Please contact us to confirm delivery to your location.<\/p>                                <\/div>\n                            <\/div>\n                        <\/article>\n                                            <article class=\"okdesign-faq__item\"\n                                 data-category=\"products\"\n                                 data-question=\"\u0647\u0644 \u064a\u0645\u0643\u0646 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0623\u0648 \u062a\u0641\u0627\u0635\u064a\u0644 \u0625\u0636\u0627\u0641\u064a\u0629 \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u062c\u061f\">\n                            <button type=\"button\"\n                                    class=\"okdesign-faq__question-button\"\n                                    aria-expanded=\"false\"\n                                    aria-controls=\"okdesign-faq-413cb76-answer-6\">\n                                <span class=\"okdesign-faq__question\">Can I get additional specifications or details about the product?<\/span>\n                                <span class=\"okdesign-faq__toggle\" aria-hidden=\"true\"><span><\/span><\/span>\n                            <\/button>\n\n                            <div id=\"okdesign-faq-413cb76-answer-6\"\n                                 class=\"okdesign-faq__answer\"\n                                 role=\"region\"\n                                 aria-hidden=\"true\">\n                                <div class=\"okdesign-faq__answer-inner\">\n                                    <p>Yes, details and specifications available for each product can be requested through the sales team or communication form.<\/p>                                <\/div>\n                            <\/div>\n                        <\/article>\n                                            <article class=\"okdesign-faq__item\"\n                                 data-category=\"support\"\n                                 data-question=\"\u0645\u062a\u0649 \u064a\u0645\u0643\u0646\u0646\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u062f \u0639\u0644\u0649 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u064a\u061f\">\n                            <button type=\"button\"\n                                    class=\"okdesign-faq__question-button\"\n                                    aria-expanded=\"false\"\n                                    aria-controls=\"okdesign-faq-413cb76-answer-7\">\n                                <span class=\"okdesign-faq__question\">When can I get a response to my inquiry?<\/span>\n                                <span class=\"okdesign-faq__toggle\" aria-hidden=\"true\"><span><\/span><\/span>\n                            <\/button>\n\n                            <div id=\"okdesign-faq-413cb76-answer-7\"\n                                 class=\"okdesign-faq__answer\"\n                                 role=\"region\"\n                                 aria-hidden=\"true\">\n                                <div class=\"okdesign-faq__answer-inner\">\n                                    <p>The customer service team works during official business hours, and inquiries are answered as soon as possible.<\/p>                                <\/div>\n                            <\/div>\n                        <\/article>\n                                    <\/div>\n\n                <div class=\"okdesign-faq__empty\" hidden>\u0644\u0627 \u062a\u0648\u062c\u062f \u0623\u0633\u0626\u0644\u0629 \u062a\u0637\u0627\u0628\u0642 \u0627\u0644\u0628\u062d\u062b.<\/div>\n\n                                    <div class=\"okdesign-faq__cta\">\n                        <div class=\"okdesign-faq__cta-content\">\n                            <h3 class=\"okdesign-faq__cta-title\">Didn't find the answer to your question?<\/h3>\n                            <p class=\"okdesign-faq__cta-text\">Our team is ready to help you and answer your inquiry.<\/p>\n                        <\/div>\n                                                    <a class=\"okdesign-faq__cta-button\" href=\"https:\/\/alfatradeg.com\/en\/contact\/\">\n                                Contact Us <span aria-hidden=\"true\">\u2190<\/span>\n                            <\/a>\n                                            <\/div>\n                            <\/div>\n        <\/section>\n\n        <style>\n        #okdesign-faq-413cb76{width:100%;background:#f7f9fc;color:#101a30;direction:rtl}\n        #okdesign-faq-413cb76 *{box-sizing:border-box}\n        #okdesign-faq-413cb76 .okdesign-faq__wrap{width:100%;max-width:90%;margin:0 auto}\n        #okdesign-faq-413cb76 .okdesign-faq__header{max-width:900px;margin:0 auto 30px;text-align:center}\n        #okdesign-faq-413cb76 .okdesign-faq__eyebrow{display:inline-flex;padding:5px 14px;margin-bottom:11px;background:#fff5e7;border:1px solid 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